HELP | FAQs

Simple is beautiful!  We offer the option of placing your order online 24/7, or if you'd prefer call us directly at (855) 313-8183 (Monday - Saturday, 9AM-6PM, EST) and we can process your order for you over the phone.  

ORDERING ONLINE

When you place an order through our site you will find it safe, easy, and fast.  Simply browse through our online collection and add the items you wish to purchase to the shopping cart.  You can review you order and make any necessary changes before placing your order.  Once you've confirmed your cart contains all your desired items you are able to go through the online checkout process to enter all your details.  A confirmation email will be sent directly to you within seconds of the order being completed.

ORDERING BY TELEPHONE

If you'd prefer to speak to a person when placing you order, or have any questions about the specific items you're interested in, give us a call!  Our knowledgeable and friendly team would love to assist you in placing your order.

Our product collection is growing!  Please look through our online selection to find items you're interested in and make note of the Product ID before you call.  This will enable our team to locate the specific items you're calling about quickly, and ensure we're viewing the exact product you're calling about when answering your questions or placing the order for you.

Haven't found exactly what you're looking for?  We can help with that too!  Simply provide the Product ID of something similar to what you are in search of and a member of our team would be more than happy to find you that perfect item.  

CREDIT CARDS American Express, Discover, MasterCard & Visa.

PAYPAL Payments made via PayPal are automatically charged in full at the time of purchase.

WIRE TRANSFERS & CHECKS Payments made by wire transfer or check must be paid in full at the time of purchase. Orders will be processed once funds have cleared.

NOTE: All invoices must be paid in full prior to merchandise shipment, no exceptions.

PURCHASE ORDERS
Purchase orders are accepted from City, County & State agencies (upon approved account set up in individual states). Net 15 - 30 days

PURCHASE ORDER REQUIREMENTS:

• All purchase orders must be submitted on agency letterhead. We cannot accept purchase orders by telephone or via a customer's shopping cart.
• If you are tax-exempt, please include your tax-exempt certificate with your Purchase Order
• Promotions / Coupon Codes cannot be applied to Purchase Orders.
• All purchase orders must be emailed with signature to Orders@Mod-Envy.com

PURCHASE ORDERS MUST INCLUDE:

• "Bill To" address & contact phone number.
• "Ship To" address & contact telephone (with attention to whom it should be addressed to).
• Email address of the individual responsible for processing & paying invoices.
• Purchase order number.
• The quantity, product number, and a brief description detailing finishes / color, upholstery, etc.
• A purchase order total amount.
• An authorized signature. 

Sales tax is ONLY charged for delivery addresses within the state of South Carolina, which is calculated during the check-out process. MOD-ENVY is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulation before you shop.

Simply enter the promotional / discount code when purchasing full-price items during checkout. Mod-Envy makes it simple to enjoy a plethora of great offers and value with just a click of a button.

WE'RE PASSIONATE ABOUT BEAUTIFUL FURNITURE

We love our industry and Design Trade Professionals! Mod-Envy's Design Trade Program is designed to advantageously serve architects, designers and developers on interior design projects in the hospitality, corporate, institutional, retail and residential sectors. Membership earns you a 10% discount with no minimum order on full-price furnishings for your projects, as well as dedicated support to serve your needs. We do big orders, small orders and everything in between!  In addition, we may be able to offer special discounts for large volume orders.  

BENEFITS TO BECOMING A TRADE PARTNER INCLUDE:

• Discounted pricing for your firm
• Access to products from top brands / designers
• Custom furnishing solutions for any space
• Personalized service with a dedicated account manager
• Fast 24-hour quote turnaround time
• Free enrollment with no minimum purchase required

FULL DETAILS ON THE DESIGN TRADE PROGRAM >

Absolutely not! While many retailers a thirsty for customer information, we think you should be able to place an order without being required to create an account.

BENEFITS TO CREATING AN ACCOUNT WITH US:

• Check out faster
• Save multiple shipping addresses
• Access your order history
• Track new orders
• Save items to your Wish List

As soon as you place your order, you will receive an order confirmation via email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.  If your item(s) are on backorder or unavailable, we will contact you within 48 hours.  If there is not an acceptable alternate design available we will cancel the pre-authorization.

CANCELLING IN STOCK ORDERS

• In stock orders can be cancelled within 24 hours after order is completed.
• Any cancellation received after the order has been prepared for shipment will be subject to a restocking fee of 15% - 20%, if charged by the manufacturer.
• If the order has been shipped, the cancellation is subject to any costs of outbound and reverse logistics.
• Please submit cancellation requests to Orders@Mod-Envy.com.

CANCELLING CUSTOM / SPECIAL ORDER

Custom modifications or Special order items cancelled after production has commenced will be refunded only 50% of the balance paid as material cost have been incurred. Custom orders cancelled after 24 hours, but before production has begun will be subject to a 3% transaction fee. These products specify "CUSTOM ORDER or SPECIAL ORDER" on each product page and is followed by Lead Time information.

Depending on the card issuing bank, it may take up to 3-5 working days for the credit to appear on your statement once the refund has been processed. Refunds are issued via the method of the original purchase.

All products sold by Mod-Envy Furnishings are brand-new and backed by the applicable manufacturer's warranties.  All warranties are provided by the manufacturer.  Products are supported in accordance with the terms and conditions of each individual manufacturer and the terms and length of each warranty varies from manufacturer to manufacturer.  This information is usually available within the individual product descriptions.

100%!  Shop with confidence that your information is secure!  Mod-Envy strives to take the utmost precautions, including the use of encryption and authentication tools to protect the security of the information you share with us.  We employ 128-bit Secure Socket Layer (SSL) technology built around stringent, industry-leading standards.  All of your private information and credit card data is safely encrypted when you place an order, and guarantees it is sent securely into our system to be processed. 

The personal information you share with us will only be used to process and ship your order.  We will never sell your information to a third party.  Any personal information submitted in optional surveys, newsletters, contests or promotional "opt-in's" will only be used for such by authorized Mod-Envy personnel.  

We value your privacy and appreciate your trust.  The information you provide us while ordering is used solely for transactional purposes and is never shared or sold to a third party.  

FULL DETAILS OF OUR PRIVACY POLICY >

Absolutely not! While many retailers a thirsty for customer information, we think you should be able to place an order without being required to create an account.

BENEFITS TO CREATING AN ACCOUNT WITH US:

• Check out faster
• Save multiple shipping addresses
• Access your order history
• Track new orders
• Save items to your Wish List

On the login page, click “FORGOT YOUR PASSWORD” and enter the email address associated to your Mod-Envy online account.  Follow the instructions for resetting your password.

Simply login using your email and password credentials to update the desired information.  

WE'RE PASSIONATE ABOUT BEAUTIFUL FURNITURE

We love our industry and Design Trade Professionals! Mod-Envy's Design Trade Program is designed to advantageously serve architects, designers and developers on interior design projects in the hospitality, corporate, institutional, retail and residential sectors. Membership earns you a 10% discount with no minimum order on full-price furnishings for your projects, as well as dedicated support to serve your needs. We do big orders, small orders and everything in between!  In addition, we may be able to offer special discounts for large volume orders.  

BENEFITS TO BECOMING A TRADE PARTNER INCLUDE:

• Discounted pricing for your firm
• Access to products from top brands / designers
• Custom furnishing solutions for any space
• Personalized service with a dedicated account manager
• Fast 24-hour quote turnaround time
• Free enrollment with no minimum purchase required

FULL DETAILS ON OUR DESIGN TRADE PROGRAM >

Many of our offerings have been designed specifically for commercial use and built to stand the test of time in any environment.  All items located in our "Commercial" section are suitable for contract use.  This information is usually available within the individual product descriptions.

Absolutely nothing, unless you require additional services. Mod-Envy offers "Free Curbside Delivery" on all small parcel (FedEx / UPS) & LTL Freight Carrier shipments within the contiguous 48 states.  For orders going to Alaska, Hawaii, and other US territories we will contact you with an actual freight quote prior to processing your order.  Approval and payment of costs associated with these shipments are required prior to shipment.  

UPGRADED SHIPPING OPTIONS (These services will incur additional fees at checkout)

• Inside Delivery
• White Glove Delivery + Tier 1-2 Installation
• MDD - Inside Delivery
• MDD - White Glove Delivery + Tier 1-5 Installation

 FULL DETAILS ON SHIPPING & DELIVERY

We are working to support the shipment of more and more items every day to Canada, however, there are some product exclusions  Our team will confirm your order within 24-48 hours.  All Canadian shipment quotes will include all freight, duties, brokerage and clearance fees.  Alternatively, if you would prefer, we can coordinate delivery to your preferred freight forwarding service.  

NOTE:  We cannot expedite delivery to Canada.

Many high-rise and apartment buildings, require Certificate of Insurance prior to any delivery.  To facilitate smooth delivery it's best to contact your property management to verify COI requirements.

We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies.  The normal order processing time from order placement is 2-3 business days.  Shipments are picked up daily from warehouses across the US.  

When shipping your order, we will use one of three shipment methods:  FedEx or UPS Ground Shipping, LTL Freight Carrier Service, or White Glove shipping services.  Tracking details providing you with your shipment and delivery details will be emailed to you once the order ships out.  These details will provide delivery / carrier information, an approximate delivery date and enable you to monitor the progress of your order while it is in transit to you. 

Yes, most of the time.  If you ordered large items shipping LTL Freight or White Glove the logistics team will contact you to schedule delivery.  Normally a 3 - 4 hour delivery appointment is scheduled Monday - Friday.  Unfortunately, small parcel shipments are delivered without prior notification.  These shipments do not require a signature and can be left outside your home at the discretion of the driver.  

Prior to receiving your shipment please ensure there is adequate access to delivery / installation location through doorways, stairways, into elevators, etc. If it is not possible to deliver the products into the premises, the products will be returned to the terminal and you will be responsible and invoiced for redelivery or return shipping costs. In some instances, restocking fees may be charged by the manufacturer.

LTL (Freight) & White Glove shipments arrive on pallets.  This protects the merchandise during transit.  We request that all carriers outside FedEx / UPS Small Parcel leave products secured to the pallets until it arrives at its destination.  Merchandise packaging must be retained until you are sure there is no damage to the product.  We cannot honor any returns / exchanges if the original packaging is not available.  

The LTL (Freight) delivery service will require the customer, or a designated authority of at least 18 years of age, to sign a physical inspection report or delivery receipt.  It is critical that you document any damages on the delivery forms.  If the boxes show signs of carrier mishandling:  crushed corners, holes, dents, dirt etc., please note exact description on the inspection report 

If upon further inspection you notice major levels of product damage, then you can sign the delivery inspection report "REFUSED DAMAGED", and give a detailed account of the damage to the product.  If possible take a quick picture of any imperfections in the packaging. 

Th customer must notify us within 48 hours of delivery to make us aware of the situation.  In the event a suitable replacement is not available, a refund (including shipping costs) will be issued in the original payment method or a company check.  

Mod-Envy takes every precaution to ensure your order arrives in perfect condition.  Every shipment is insured in the unlikely event damage occurs during transit to its destination. 

DAMAGED SHIPMENTS

We recommend inspection of the order prior to signing the delivery documents.  This ensures we're able to effectively expedite a resolution.  Please detail the levels of damage on these forms.  If possible take a quick photo and send it to us immediately.  We must receive damage claims within 48 hours of delivery.  By signing as damaged, we will get working towards a resolution for you asap.  In for us to process any damage claim, whether you notice it at the time of delivery or after, we must receive notification within 48 hours.  If you do not want to receive a replacement part, items or repair  you can return the item under our standard return policy. 

MANUFACTURER DEFECTS

Every item we offer is backed by the individual manufacturer warranty.  If you notice a defect or feel your piece does not function as intended contact us as soon as possible and provide photos and / or a video demonstrating the defect.  In the instances we will provide a remedy or full replacement immediately providing stock is available.  

If you know at the time of order placement that you will not be able to receive delivery as scheduled and need to delay, please add a notification in the comments section.  We allow 10 calendar days for you to accept your order without fees, after which you'll begin to incur daily storage fees which vary by carrier.  In most instances if we have advance notice we are able to accommodate your delay request without additional fees.  After 30 days your order may be returned to the manufacturer and you will be responsible for restocking and reverse logistics.